Category Archives: Brad Johnson

Major wireless outage disrupts Canadian cellular services

Canadian wireless networks have been hit by major outages that started Sunday and are still resulting in dropped calls and other voice network problems across the country.

 

Rogers said on its website on Sunday “some customers may be intermittently experiencing dropped calls or are unable to place or receive calls on their mobile phone or wireless home phone service. We are working diligently to restore services as soon as possible. We apologize for any inconvenience and thank you for your patience.”

 

Text messages, internet and data services have been operational, but voice services have been impacted intermittently.

 

Rogers says its system was mostly restored on Sunday evening, but problems are persisting into Monday on a limited basis.

 

“Voice services are restoring with a very limited number of customers experiencing intermittent interruption to voice calls,” Rogers spokesperson Michelle Kelly told CBC News on Monday. “Teams are working hard to fully resolve the issue and we sincerely apologize to our customers.”

The outage affected 911 calls, with some emergency responders reporting dropped calls and an inability to get through.

 

Police advised people to use another service to call 911 in case of an emergency. Rogers told CBC News in a statement that 911 access had returned to all customers, as of Sunday evening.

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